Investment and Retirement

Administrative guide for advisors – Investment products

An important update to the Administrative guide for advisors has been made. Please take note of the update because the new management system implemented last fall resulted in several changes to our procedures.

This guide is an essential tool when doing business with SSQ. It will facilitate your work by ensuring fast processing of your requests.

Some of the main changes include:

• Transfers from SSQ Guaranteed Income Funds (GIF) (section 4.1.1)

A request including a plan transfer and a fund transfer will be processed over two days. The plan transfer will be made first, and the next day the funds will be re-distributed based on the allocation requested.

• Sequence of unit redemptions (section 4.1.1)

Given that fund codes now include the sales charge option, it's very important to specify the desired redemption order, by fund code. If this information is not indicated on the redemption request, we will contact you to obtain it.

• SSQ Guarantees (section 4.1.3)

Some features of the Enhanced Guarantee have been changed.

• Back-load sales charges (section 4.1.4)

The trailer commission is doubled at the end of the back-load sales charge (for guarantees purchased since November 26, 2012).

• Pre-authorized redemption program (PRP) (section 7.16)

For the payment of the minimum or maximum GWA, LWA or EWA for a RRIF/LIF/PRRIF/LRIF, the distribution must be set as a % for each of the funds or GIAs included in the PRP. For other payment types, the distribution must be set as an amount ($).

The updated guide is available on our secure website under the "Documentation" section.

Click here to view the Administrative guide for advisors.